On Dec. 30, I called back and spoke with a woman named Jodi. Original review: Nov. 14, 2020. Called them within 5 minutes and asked to cancel the order so I could use my coupon (and would probably spend more because of it). I looked up my order and it now reads "estimated delivery Oct 8-12. We bought a James Leather Recliner about two years ago for about $2000. Really PB you can cancel 8 weeks later when I already have the other half of my order? Great quality, very functional, and looks awesome. Even rang customer service to make sure it was available and that in home delivery option available. NEVER AGAIN!BEEN A CUSTOMER FOR OVER 10 YEARSPOTTERY BARN YOU SUCK! I will not shop at Pottery Barn again. Received an email from courier who said too bad too sad coming as flat pack. All rights reserved. You would need to buy a gallon of it. Review #331279 is a subjective opinion of I now have 2 chairs that I have been using and cannot return. We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Customer service said that is just normal wear and tear and would not stand behind their product and suggested for me to take it to a repair company at my Expense! October 23 sofa was delivered Scam! At this point, I have missed a day of work, have moved all of the old furniture out of our bedroom, and still will not have a bed for another 14 days. Absolutely frustrating!! Thank You for Your Reply! I guess im just another one of those backordered forever people? Pottery Barn is no longer the excellent company it used to be. My wife rearranged her schedule to be home for the 9 AM to 11 AM delivery. Ice Lynn 9.2’x12.5’ wool rug #[protected]. Worst part is they will not give us a call back to discuss when it will be delivered, or how we can get our money back. Great Comment! I will never be ordering from this place again. I ordered the furniture for our baby's nursery in August (and expecting our baby in January). I have reached out to customer care and have provided photos with no return call/follow up, nothing! The password must be between 8 and 25 characters. All what I have is going back and will never buy from Pottery Barn again and going to contact our office of fair trading. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Comment the review as Pottery Barn verified representative. As my husband was trying to tell them that's exactly what he had said to the other person, and ask if they could just apply my coupon, they proceeded to hang up on him again. Listen to the reviews. This company is a joke. We’re in this together! Read their social media pages and comments. Little annoyed too! Same thing - 3 months of pushing the arrive by date. Consumers complaining about Pottery Barn most frequently mention customer service, credit card and delivery date problems. What a waste of money! Poor customer service.. Comment the review as Pottery Barn verified representative. Robynne answered the phone and put me on hold for 3 minutes. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. It is time for some accountability at Pottery Barn. DO NOT ORDER IT! I have read and agree to the Pissed Consumer. Order online for contactless, curbside pick up at our stores. Can't cancel the item because it is coming from the manufacturer. Will be my last PB furniture purchase. Find baby gear including Nuna strollers, Nuna high chairs and more that will fit your family's lifestyle. Play it safe, shop early! They didn't show in the delivery window and I am told this one is also lost now again. The delivery of the table has now been pushed out 6 times and is currently not due in until late December. Every single employee that touched our purchase should be reprimanded and retrained on every aspect of their job. I call it, you're going to stop scamming people. I miss Jasc PSP so much - it was so versatile and easy to... Corel Corporation - paintshop pro ultimate 2020, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. They were last on a truck over a month ago coming from New Jersey although supposedly one was found and was set up for delivery today (Nov 24) which I rushed home for. As Christmas neared, I called Pottery Barn (PB) for an update and they said I should expect a call either Dec. 24 or Dec. 26. We purchased this because of the green quality, low emission. missing parts. Start Earning 10% Back In Rewards With The Pottery Barn Credit Card. Part of the order was delivered which was dishes and salad plates. Pottery Barn ranks 101st among Home Decor sites. You will be able to edit the text before publishing. Pottery Barn's response? As Christmas neared, I called Pottery Barn (PB) for an update and they said I should expect a call either Dec. 24 or Dec. 26. Resolutions were accomplished after many transfers if you had the time and/or the patience. I assumed 6 months was sufficient since the items said online they would be delivered in October. Never a late payment! She said we could try and then proceeded to hang up on me. Christmas Decor, Tabletop & More: 20-60% Off, © 2020 Williams-Sonoma, Inc. All Rights Reserved. It’s like the DMV trained them on customer relations. Who would send hutches without bases.Like shipping a table without legs. Don't order from here if you want the ACTUAL item you ordered to be delivered. Seems to be world wide issue. I have had the run around the entire day with the employees disconnecting me several times and transferring me to a different department that could not help. Our furniture, home decor and accessories collections feature order tracking system in quality materials and classic styles. Then that estimated date is almost always incorrect. Buyer beware!!!! I work in the corporate furniture industry and I have been a buyer at big corporate retailers. Terrible service and would encourage you to look elsewhere for larger items other than token kids cutlery or backpacks. The set turned to a yellowish color in places and chipped in others.